Shipping Policy

Last Updated: July 10, 2026

Thank you for shopping with SkinEva. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are typically processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• Metro Cities: 3–5 business days

• Other Cities and Towns: 4–7 business days

• Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers such as free shipping will be clearly mentioned on the website when available.

Order Tracking

Once your order has been shipped, you will receive a tracking link or tracking details via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment.

Delivery

Please ensure that the shipping address and contact details provided at checkout are accurate.

If delivery cannot be completed due to an incorrect address, an unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• Courier service delays

• Weather conditions

• Public holidays

• Natural disasters

• Government restrictions

• Other circumstances beyond our control

SkinEva is not responsible for delays caused by third-party courier partners.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will review your request and provide an appropriate resolution in accordance with our Refund & Return Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the Contact Us page on our website.